Home - Privacy Policy
Toughcover Pacific Pty Ltd (“Toughcover”, “we”, “us” or “our”) (ABN 42 692 404 112) is committed to protecting your privacy.
This Privacy Policy outlines how we collect, use, store and disclose personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
We may collect personal information including, but not limited to:
● Name, company name and contact details
● Email address and phone number
● Delivery address and site information
● Details submitted via enquiry, quote or contact forms
● Warranty registration information
● Installation photos submitted for warranty validation
We collect and use personal information for purposes including:
● Responding to enquiries and providing quotes
● Processing orders and arranging delivery
● Registering and validating product warranties
● Providing technical support and after-sales service
● Improving our products and services
As part of our warranty activation process, customers may be required to submit installation photos to verify correct installation.
These photos are used primarily for:
● Warranty validation
● Technical assessment
● Installation compliance review
With respect to installation photos submitted for warranty purposes:
● Photos may be used for marketing or promotional purposes, including on our website, social media, catalogues or other marketing materials
● Any such use will be non-identifying, and will not include personal information unless separately agreed
● Where images include identifiable individuals, we will seek consent or ensure appropriate anonymisation
If you do not wish your photos to be used for promotional purposes, please notify us in writing at the time of submission.
We do not sell or trade personal information.
Information may be disclosed to third parties only where necessary, including:
● Freight and logistics providers
● Professional advisers
● Service providers assisting with business operations
All reasonable steps are taken to ensure third parties handle information securely.
We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure.
Information may be stored electronically or in hard copy, and access is limited to authorised personnel only.
You may request access to personal information we hold about you, or request corrections if the information is inaccurate or outdated.
Requests can be made by contacting us using the details below.
Our website may use cookies and analytics tools to improve user experience and monitor website performance.
These tools do not identify individual users and are used for statistical purposes only.
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Toughcover Pacific Pty Ltd
Email: info@toughcover.com.au
Phone: 0493 310 211
