10-Year Structural Warranty | Built for Long-Term Confidence

Steel Structure (Frame & Connections) — 10-Year Structural Warranty

The steel structure of your Toughcover shelter is covered for 10 years against manufacturing defects, when used and installed correctly.

This includes:

● Galvanised steel frame components

● Structural brackets and connections

● Overall structural integrity when installed as per instructions

Galvanised steel offers excellent corrosion resistance and durability in normal operating conditions, making this a reliable long-term structural warranty.

PVC Fabric Cover — Pro-Rata Warranty

Fabric covers naturally wear over time due to UV exposure, weather and site conditions. If a fabric cover fails due to a manufacturing defect, Toughcover will provide a pro-rata credit toward a replacement cover, based on the length of service.

The credit is calculated against the current RRP of the replacement fabric at the time of the claim.

End Wall & Accessory Coverage

Toughcover End Walls, Half Panels, and Door Kits are covered by a 2-Year Full Component Warranty. This covers both the galvanised steel framework and the 610gsm PVC fabric against manufacturing defects under normal site conditions.

Clear from Day One — No Hidden Warranty Calculations

Notes:

● Coverage applies to the fabric only

● Freight, installation and removal costs are not included

Registration Required
Register your shelter within 30 days of purchase and provide the required installation photos to activate the full structural warranty.

Activation Requirements:

● Warranty registration must be completed within 30 days of purchase

● Installation must follow Toughcover installation guidelines

● Installation photos must be submitted for review

If activation is not completed within 30 days, the warranty defaults to the 1-year statutory warranty only.

Installation Photo Verification

After installation, please submit at least 12 clear photos, including:

● Overall shelter (front, rear, both sides)

● Base clamp connections on containers

● Fabric tension and roof alignment

● Internal frame connections

For End Wall/Panel Activation: In addition to shelter photos, you must provide clear images showing the tensioning of the end wall fabric and the securement of all Slanting Support tubes.

Warranty activation is confirmed once these photos are reviewed and approved by the Toughcover technical team.

This process helps ensure the shelter is installed correctly and protects both parties.

Our warranty is designed to cover genuine product and structural defects. Like most structural warranties, it does not cover damage caused by incorrect installation, misuse, accidents or conditions beyond the shelter's rated design parameters.

As with all structural warranties, coverage depends on proper use and site conditions. The following are not covered:

Improper Tensioning

Damage caused by loose fabric, water pooling or abrasion due to insufficient or poorly maintained tensioning. 

Routine inspection and re-tensioning are the owner’s responsibility.

Wind Loads Beyond Design Rating

If a shelter designed for Wind Region A is installed in higher wind regions (such as cyclone-prone areas), or exposed to loads beyond its design limits, warranty coverage does not apply.

Site suitability must be confirmed before installation.

Learn more about AS/NZS 1170.2 Wind Region A certification →

Accidental or Human-Caused Damage

Including:

● Mechanical punctures or abrasion

● Contact with sharp objects

● Exposure to chemicals, oils or corrosive substances

● Improper cleaning, including high-pressure washing

Coastal & Saltwater Exposure

For installations within 10 km of saltwater, corrosion-related warranty coverage may be reduced due to accelerated environmental exposure.

Freight & Labour & Costs

Warranty claims cover replacement parts only.

Freight, installation, dismantling and labour costs are the responsibility of the owner.

This warranty is backed by Toughcover Australia (Toughcover Pacific Pty Ltd), an Australian-registered company with local support in Melbourne, VIC.

All claims are assessed by our technical team based on:

● Installation records

● Submitted photos

● Design parameters

● Actual usage conditions

Crucial Storm Safety Tip:

If your shelter is fitted with a solid End Wall, always ensure the front Door Panel and all windows are fully closed and secured during high-wind events. Leaving the front door open creates a "parachute effect," where internal wind pressure can lead to structural failure of the back panel and roof fabric. Damage caused by failure to secure doors during storms is not covered under warranty.

What Is Covered Under the 10-Year Structural Warranty?

The 10-year structural warranty covers galvanised steel frame components, structural brackets and connections against manufacturing defects, when installed correctly according to Toughcover's installation guidelines.

How Do I Activate the Warranty?

Warranty registration must be completed within 30 days of purchase. You'll need to submit at least 12 installation photos covering the overall shelter, base clamp connections, fabric tension, and internal frame connections. If activation is not completed within 30 days, coverage defaults to the 1-year statutory warranty.

What Is the Pro-Rata PVC Cover Warranty?

If the 610gsm PVC cover fails due to a manufacturing defect, Toughcover provides a credit toward a replacement cover based on length of service — from 100% in Year 1 down to 10% in Years 8–10. Freight and labour costs are not included.

Does the Warranty Cover Coastal Installations?

For installations within 10km of saltwater, corrosion-related warranty coverage may be reduced due to accelerated environmental exposure. Contact us before installation if your site is in a coastal location.

What Happens If I Install in a High Wind Region?

Toughcover dome shelters are engineered for Wind Region A. If installed in higher wind regions such as cyclone-prone areas, warranty coverage does not apply. Confirm your site's wind region before installation.

Who Do I Contact for a Warranty Claim?

Contact Toughcover Australia directly at info@toughcover.com.au or 0493 310 211. All claims are assessed by our technical team based on installation records, submitted photos, and actual usage conditions.